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Customer problems, like clients who refuse to pay, can be difficult to deal with. In Wendy’s case, some of her customer problems stem from clients who never pay for the services she’s providing.

In this video you’ll learn what Wendy can do to put a stop to her customer problems by training her clients to respect her and her company policies.

1. Get over the idea that asking for payment up front is rude and demanding. To help with customer problems like the one Wendy is having, have your new policy require that clients send payment upon booking a session.
2. Create a policy and a script to go with your new policy. You can eliminate customer problems having to do with getting paid by creating a policy upfront and sticking to it.
Here’s an example of a script you could use with a client. Send them your rates, availability, and this message:
“To purchase a consulting session, click the link below. Once you’ve completed your purchase, we’ll schedule your session right away.”

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